Design Operations + Employee Experience Heuristic Evaluations

With the adoption of Design Operations roles across mature design companies growing, we still see some confusion about what it is and why it is so crucial for people-centered organizations to understand and implement.

I created this evaluation template to help reveal a way to measure the need for DesignOps initiatives and its relation to employee experience and retention.

See the presentation introducing my heuristic evaluation approach from IDSA’s 2021 International Design Conference here.

Airtable template available upon request.

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Creative Competency Matrix

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DesignOps Dashboard