Abbreviated Resume

Recent Experience

  • Senior Manager Design Operations, Coforma

    Jan 2022-present

    As Coforma’s first Design Operations leader, my goal is to help mature design management and operations so the team can provide outstanding products and services, working in collaboration with and in support of government agencies, nonprofits, and cause-based organizations. I am directly responsible for driving operational efficiencies and boosting team enablement for a growing design team with members working across diverse and complex ecosystems and environments. I serve in a critical role supporting communication and fostering collaboration, best practice sharing, and partnership across our team of designers. I use my expertise and experience in operations to improve connections, collaborations, tools, and processes across the Design team, Coforma and our client and external partners.

    Coforma works with the government and private sector to craft creative digital solutions and build technology products that improve people’s lives using a modern, agile, user-centered approach that elevates human needs through thoughtfully-designed systems and products. To date, Coforma has helped improve access to quality healthcare, connected families in crisis at the US border, researched improvements to Veteran care, provided greater access to civic tools, used technology to tell previously told untold stories, and more. Coforma is dedicated to reshaping the way communities access and utilize technology products. Together.

  • Experience Director + Design Ops Lead, projekt202

    Sept 2018-Jan 2022

    As Experience Director, I focus on internal practice development initiatives, creative team management, mentorship and career development, as well as project leadership, creative direction and consulting for multiple client engagements throughout projekt202’s project lifecycle. My responsibilities also include business development efforts, scoping and estimating, working to ensure client satisfaction and project quality, timeliness and profitability, and working closely with other Experience Directors and practice leads to to balance quality, budget and delivery schedules across our client engagements.

    As we continue to grow, so does the value, consistency and equity of our employee experiences. In leading the evolution of project202 Design Ops, my duty expands beyond servant leadership to optimizing, maturing and evangelizing our practice's people, process, craft and impact.

    Recipient of the “Evangelizer Award”, 2020

    See more details in UX Leadership + Consulting.

  • Executive Creative Director, Imaginuity

    Sept 2014-Sept 2018

    Collaborating with Imaginuity's integrated teams of creatives, strategists and technologists to lead clients towards “meaningful connections.” // Driving our client's goals forward — from concept to completion. // Managing Imaginuity's creative resources effectively and efficiently. // Growing and mentoring the creative team as well as contributing to the advancement of the overall agency culture. // Working with operations leaders to assess and facilitate more efficient processes for collaboration and execution, both inside Imaginuity and with our agency partners and clients. // Using experience, expertise and craft to produce the best work possible.

    See more details in Agency Leadership.

  • Creative Director, MasonBaronet

    May 2011-Aug 2014

    Manages, oversees and inspires all creative, production and delivery inclusive of creative concepting and execution from art and copy to sitemaps and code. Extended responsibilities include department and organizational tasks and strategies such as vendors sourcing and management, project estimating and efficiencies, operations, internal and external production schedules, recruiting and career mapping, internal marketing and community outreach.

    See more details in Agency Leadership.

  • —

    See full list of experience on LinkedIn.

Education & Training

  • AIGA DesignOps Master Certificate

    Expected completion: December 2022

  • Nielsen Norman Group

    DesignOps: Scaling UX Design and User Research // Mar 2021

  • Yale School of Management

    Executive Certificate, Business Leadership // July 2018

  • AIGA + IBM F.ACT Summit

    Enterprise Design Thinking Co-Creator
    Enterprise Design Thinking Practitioner

    Issuing authority IBM // Jun 2018

  • University of North Texas

    Bachelor of Fine Arts, Communication Design // May 2001
    Magna Cum Laude

AIGA Leadership

As the profession’s oldest and largest professional membership organization for design—with 70+ chapters and more than 25,000 members—AIGA advances design as a professional craft, strategic advantage, and vital cultural force. From content that defines the global practice to events that connect and catalyze, AIGA works to enhance the value and deepen the impact of design across all disciplines on business, society, and our collective future.

See more AIGA leadership and committee experience and their detailed descriptions here.

 

AIGA National Board of Directors

Secretary // June 2021–present
Presidents Council Chair // Aug 2019–June 2021


AIGA Design Operations + Management Community

Founder + Chair // August 2021–present


AIGA Design for Democracy

Chair // Feb 2020–present
Cochair // Dec 2017–Feb 2020
Committee member // Feb 2016–Dec 2016

Teaching Experience

  • DesignOps Assembly, Learning Labs

    Learning Labs Instructor

    • Summer 2022 Cohort, DesignOps Fundamentals

    • Fall 2022 Cohort, Emerging Leaders

  • University of North Texas, School of Art + Design

    Adjunct Professor // Sep 2012–Dec 2015

    • Graphic Design Final Portfolio (required for graduation)

    • Professional Prep (elected portfolio, resume and presentation class prior to Final Portfolio)

  • University of Texas Arlington :: Department of Art + Art History, Visual Communications

    Senior Lecturer (full-time) // Aug 2008–May 2009
    Adjunct Professor // Jan 2008–May 2008

Additional Community Work