Craft Knowledge Base

The main goal of the Craft Knowledge Base is to give team members the information and resources they need when they need it and how they need it. From small project briefs to service blueprint presentation decks, the Craft Knowledge Base should be be the single source of truth for existing and future team members.

The Craft Knowledge Base is made up of a Craft Content Repository + Delivery Consistency Process Documentation, and it will always be a continual work-in-progress, constantly growing and evolving as the practice grows. The goal of the Craft Knowledge Base is to provide each team member with the assets, tools, resources, and instruction to do their job most effectively.

Initial Goals

  • Make sure the assets / resources that team members will search for and consume are up-to-date, consistent in quality and work to move our craft forward

  • Create delivery consistency “checklists” that are accurate and relevant to each practice

  • Add pre-requisite or recommended content area to project spaces

  • Link delivery consistency tools to craft resources without sacrificing craft content quality

  • Satisfy / create plan and approach to satisfy all must-haves in survey results

A summary of initial research, content inventory tools, process inventory tools and other related exercises and worksheets are available as presentation upon request.

Screen Shot 2021-09-29 at 1.03.32 AM.png
Screen Shot 2021-09-29 at 12.58.03 AM.png
JPg3-37w.png

Draft Table of Contents / Knowledge Base Structure

00 Rules and Principles

  • Rules guide the creation, organization, normalization and maintenance of the UX knowledge base. Principles guide the QA of the UX knowledge base learning content.

    • Knowledge Base Maintenance Documentation

    • Knowledge Base Content Principles

01 Glossaries and Guidelines

  • Shared Terminology (SSOT) Glossary

  • Practice-Wide Presentations / Shares

  • Tool Usage Guides

  • Process Definitions / Flows

  • Books + External Resources

02 Presentation + Content Templates + Artifacts

  • External facing content that should be consistent across offices and practices

    • Kick-off Templates

    • Business Development Templates

    • Presentation Elements

    • Presentation Archive

    • SME Articles / Posts / Tutorials

    • Newsletter Archive

03 Style Guide(s)

Previous

Strengths, Values and Goals
Next

Training + Expectations